Refund policy

VogueVista aims to provide a fair and transparent return process.

Return Period

Customers may notify VogueVista of an eligible return within 14 calendar days of receiving the order.

After notifying us, the eligible product must be returned within the following 14 calendar days. This reflects the standard UK distance-selling cancellation framework.

To request a return, contact:

Email: balastore54@outlook.com
Phone: +44 7413 282923

Please include:

Your full name
Your order number
The product being returned
The reason for the return

Return Conditions

Products returned because the customer changed their mind must normally be:

Unworn and unused
Unwashed
In their original condition
Free from marks, makeup, perfume, deodorant, odours and damage
Returned with original labels and tags attached
Returned with the original packaging
Accompanied by proof of purchase

Customers may inspect a product only as reasonably necessary to determine its nature, characteristics and fit.

A refund may be reduced where unnecessary handling has decreased the product’s value.

Hygiene-Sensitive Products

For hygiene reasons, certain products may not qualify for change-of-mind returns after their protective seal, packaging or hygiene strip has been removed.

These may include:

Underwear
Hosiery
Swimwear with a removed hygiene strip
Pierced jewellery
Opened cosmetics or personal-care products
Other sealed hygiene-sensitive products

These restrictions do not apply where a product is faulty, damaged, incorrect or not as described.

Other Non-Returnable Products

Unless faulty or misdescribed, the following products may not qualify for change-of-mind returns:

Personalised products
Custom-made products
Products altered at the customer’s request
Products damaged after delivery
Products returned without essential parts, labels or accessories

Return Postage

Customers are normally responsible for return postage when returning a product because they changed their mind.

We recommend using a tracked delivery service. VogueVista cannot accept responsibility for a return that is lost or damaged before reaching us.

Where a product is confirmed as faulty, damaged, incorrect or not as described, VogueVista will cover reasonable return costs where applicable.

Faulty, Damaged or Incorrect Products

Please contact us promptly if a product is:

Faulty or defective
Damaged when delivered
Incorrect
Missing from the order
Not as described
Not suitable for its stated purpose

Please provide the order number, a clear description of the issue and relevant photographs or videos.

Customers are entitled to appropriate remedies where goods are faulty, misdescribed or do not perform as they should.

Depending on the circumstances, an appropriate remedy may include:

Repair
Replacement
Price reduction
Refund

Starting a Return

Please contact VogueVista before sending a product back.

Approved returns should be sent according to the return instructions provided by our customer-support team.

Our postal address is:

VogueVista
2 Gresham Gardens
Nottingham
NG2 7SR
United Kingdom

Please do not send a return without contacting us first.

Return Inspection

After receiving a returned product, VogueVista will inspect it and notify the customer whether the refund has been approved.

A change-of-mind refund may be refused or reduced where:

The product has been worn or used
The product has been washed or altered
It contains makeup, perfume, deodorant, marks or odours
Labels or tags have been removed
Packaging, parts or accessories are missing
A hygiene-sensitive product has been opened
The return cannot be matched to a valid order

This does not affect remedies available for faulty, damaged, incorrect or misdescribed products.

Refund Processing

Approved refunds will be issued to the original payment method.

VogueVista may wait until the returned products have been received, or satisfactory evidence of return has been provided, before processing an eligible cancellation refund.

Banks and payment providers may require additional time to display the refund.