Privacy policy

VogueVista respects the privacy of its customers and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information may be collected, used, stored and shared when customers visit our website, place an order or contact us.

Who We Are

Store Name: VogueVista
Email: balastore54@outlook.com
Phone: +44 7413 282923

Address:
2 Gresham Gardens
Nottingham
NG2 7SR
United Kingdom

Information We May Collect

We may collect:

Full name
Billing and delivery addresses
Email address
Telephone number
Customer-account information
Order and transaction details
Delivery and tracking information
Return, exchange and refund information
Customer-support correspondence
Product reviews and feedback
Marketing preferences

Payment Information

Payments may be processed by independent payment-service providers.

VogueVista does not normally receive or store complete debit or credit card details.

We may receive limited information such as:

Payment status
Payment method
Transaction reference
Billing name and address
The final digits of the payment card

Information Collected Automatically

When customers use our website, we may automatically collect:

IP address
Browser and device information
Operating system
Pages and products viewed
Shopping-cart activity
Referring website
Date and time of visits
Cookie identifiers
Website interaction and performance data

How We Use Personal Information

We may use personal information to:

Process and fulfil orders
Verify and receive payments
Arrange delivery
Provide order and tracking updates
Manage cancellations, returns and refunds
Respond to enquiries and complaints
Maintain customer accounts
Detect and prevent fraud
Protect and improve our website
Maintain transaction and accounting records
Analyse website traffic and performance
Personalise website content
Send marketing communications where permitted
Comply with applicable obligations
Establish, exercise or defend legal claims

Lawful Bases

Depending on the circumstances, personal information may be processed because:

Processing is necessary to fulfil an order or contract
Processing is necessary to comply with an applicable obligation
Processing supports a legitimate business interest
The customer has provided consent

Where processing relies on consent, the customer may withdraw that consent.

Sharing Personal Information

Relevant information may be shared with service providers that help us operate our store, including:

Website and hosting providers
Payment processors
Delivery companies
Customer-support providers
Analytics providers
Marketing providers
Fraud-prevention and security providers
Accountants and professional advisers
Public authorities where disclosure is required

Only information reasonably necessary to provide the relevant service should be shared.

VogueVista does not sell personal information for money.

Cookies

Our website may use cookies and similar technologies to:

Operate essential website features
Remember shopping-cart contents
Secure accounts and checkout
Remember customer preferences
Measure website traffic and performance
Understand how visitors use the website
Support advertising and marketing

Where required, customers will be given a choice before non-essential cookies are used.

Cookie preferences may also be managed through browser settings. Disabling cookies may affect certain website functions.

Marketing Communications

We may send marketing communications where the customer has provided permission or where otherwise permitted.

Customers may unsubscribe by:

Selecting the unsubscribe link in a marketing email
Contacting balastore54@outlook.com

Unsubscribing from marketing will not stop essential communications concerning orders, payments, delivery, returns or customer support.

Data Retention

Personal information is retained only for as long as reasonably necessary.

Retention periods may depend on:

Order and account status
Return and refund periods
Tax and accounting requirements
Fraud-prevention requirements
Complaints or disputes
Potential claims
Marketing preferences

Information that is no longer required may be deleted, anonymised or securely disposed of.

International Processing

Some service providers may process personal information outside the United Kingdom.

Where this occurs, reasonable steps will be taken to ensure that appropriate safeguards and lawful transfer arrangements apply.

Data Security

We use reasonable technical and organisational measures designed to protect personal information from:

Unauthorised access
Accidental loss
Misuse
Alteration
Improper disclosure
Destruction

No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Privacy Rights

Depending on the circumstances, customers may have the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent
Object to direct marketing
Submit a complaint concerning the use of their information

A privacy notice should explain processing purposes, retention, sharing and individual rights.

Some rights are subject to applicable conditions and exceptions.

To submit a privacy request, contact balastore54@outlook.com. We may need to verify the requester’s identity.

Customers may also raise a concern with the UK Information Commissioner’s Office.

Children’s Privacy

Our online store is intended for adult customers.

We do not knowingly collect personal information directly from children. Please contact us if you believe that a child has submitted personal information through our website.