Customers should contact VogueVista as soon as possible if they wish to cancel or change an order.
Cancellation Before Dispatch
We will make reasonable efforts to cancel an order before dispatch.
Cancellation cannot be guaranteed where:
- Order preparation has started
- The order has been packed
- The order has been transferred to the courier
- The order has already been dispatched
Where a cancellation is completed before dispatch, any payment collected will be refunded to the original payment method.
Cancellation After Dispatch
If an order has already been dispatched, the customer may need to receive it and follow the procedure stated in our Refund and Return Policy.
Eligible online purchases may be cancelled within the applicable 14-day return period.
Changing an Order
Requests to change a product, size, colour or delivery address must be submitted promptly.
Changes cannot be guaranteed after processing has started.
How to Request Cancellation
Contact:
Email: balastore54@outlook.com
Phone: +44 7413 282923
Please provide:
- Your full name
- Your order number
- The products affected
- The change or cancellation requested